Refund and Returns Policy

At Nookcraft, we want your miniature building experience to be as relaxing and rewarding as possible. If your kit doesn't meet our quality standards or arrives with issues, we are here to help make it right.

1. Our 30-Day Return Policy

We offer a 30-day return policy for all Nookcraft kits purchased directly through our website. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange. To be eligible for a standard return, the kit must be unused, unbuilt, and in its original packaging with all parts and bags sealed.

2. How to Initiate a Return

To start the return process, please contact our Customer Service Team at [email protected]. To help us resolve your issue as quickly as possible, please include the following information in your email:

• Your Order Number (#)
• Your Full Name, Shipping Address, and Phone Number
• A detailed explanation of the reason for the return

3. Damaged, Defective, or Missing Parts

Because miniature kits contain hundreds of fragile laser-cut pieces and delicate accessories, damage can occasionally happen in transit. If you receive a damaged or defective item, we may request photos or a short video of the issue before approving the return.

Please ensure your photos clearly show:

• The specific damaged kit parts (e.g., broken wood panels or crushed resin pieces)
• The condition of the outer packaging (if damaged in transit)
• Any structural defects

In many cases, if only a specific part is broken or missing, our team can provide troubleshooting steps or ship replacement parts directly to you, allowing you to avoid return processing fees and get back to building sooner.

4. Exceptions & Handling Fees

Limited-Time Sales: Some Nookcraft miniature kits purchased during clearance or limited-time promotional sales do not support returns or exchanges for "change of mind" (non-quality) issues. Please refer to the specific product details page for any final-sale notices.

Non-Quality Returns: For products that are returned or exchanged simply because you changed your mind (non-quality problems), a standard warehouse handling and restocking fee may be deducted from your refund. This helps us cover the complex return logistics and current carrier processing surcharges associated with shipping bulky craft kits.

5. Processing Your Refund

If your return is approved, our support team will provide you with a return shipping address and further instructions on how to send the item back safely. Any refunds, store credits, or exchanges will be issued promptly upon our warehouse's receipt and inspection of the returned kit.