Privacy Policy

At Nookcraft, we are committed to protecting your privacy while you browse, shop, and build. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and purchase our miniature house kits.

1. What Information Do We Collect?

Personal information is data that can be used to directly or indirectly identify you. This does not include anonymized or aggregated data. We will only collect and use personal information that is necessary to comply with our legal obligations and to provide you with the Nookcraft kits and services you request.

We collect information from you when you register on our site, place an order for a miniature kit, subscribe to our newsletter, or reach out to customer support. This information typically includes your name, e-mail address, shipping/billing address, phone number, and your preferences (such as your favorite Nookcraft scene styles or past build history). You may, however, also visit our site anonymously.

2. How Do We Use Your Information?

The information we collect from you may be used in the following ways:

• To process transactions: Executing your payments and securely delivering the Nookcraft kits you ordered.
• To improve your crafting experience: We use data to recommend compatible toolkits, improve the development of customizable assembly techniques, and refine our English photo guides based on customer feedback.
• To personalize your visit: Helping us recommend scene styles (like Dioramas or Book Nooks) that match your previous builds.
• To improve customer service: Allowing our support team to respond more effectively to your missing-part requests or assembly questions.
• To send periodic emails: Sharing important updates pertaining to your order, as well as occasional Nookcraft news, new kit releases, and crafting tips.

3. Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object to the further processing of your data at any time.

To protect your privacy and security, we may request information from you to confirm your identity before granting access to your data. To exercise your rights, simply send us an e-mail at [email protected]. We will respond to your request within a reasonable timeframe.

4. How Do We Protect Your Information?

You are responsible for your own Nookcraft account safety. We recommend choosing a strong password and not reusing login details across multiple websites.

We implement a variety of security measures to maintain the safety of your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database. Your private financial information (credit cards, financials, etc.) is never stored on our servers after a transaction.

5. Do We Use Cookies?

Yes. Cookies are small files that a site transfers to your computer's hard drive through your Web browser. They enable us to recognize your browser, capture certain information, and remember the miniature kits sitting in your shopping cart.

We use cookies to understand your preferences for future visits and compile aggregate data about site traffic. We may also use trusted third-party services like Google Analytics to help us understand how builders engage with our website, enabling us to offer a smoother shopping experience. If you turn your cookies off, some features (such as saving your cart) may not function properly, but you can still place orders by contacting Customer Service.

6. Do We Disclose Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted partners who assist us in operating our Nookcraft website, executing payments, and physically delivering your purchased kits to your door—so long as those parties agree to keep this information strictly confidential.

7. Data Retention & Third-Party Links

We will retain your personal information only for as long as it is necessary to fulfill the purposes related to your Nookcraft purchases, unless a longer retention period is required by tax or accounting laws.

Occasionally, we may include third-party links on our site (such as links to specific craft tools or recommended glues). These third-party sites have independent privacy policies, and we have no responsibility for their content.

8. Terms & Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the Nookcraft website.